Refund and Returns Policy

At VersioBD, we want you to be fully satisfied with your purchase. If something isn’t right with your order, we’re here to help. Please read our Return and Refund Policy carefully to understand how the process works.

Return Window

You may request a return within 3 to 7 days from the date of delivery. Requests made after this period will not be accepted.

Return Conditions

To be eligible for a return, your product must meet the following conditions:

  • The product must be in its original, fresh condition — not used, worn, or altered.
  • The product must not be physically damaged. Returns will not be accepted for items with cracks, scratches, dents, or any physical damage caused after delivery.
  • The product must not have any water damage. Items showing signs of liquid exposure or water damage will not be eligible for return.
  • The product should include all original packaging, accessories, and tags (if applicable).

Important: Returns will be rejected if the product does not meet the conditions above. Please inspect your product carefully upon delivery and contact us immediately if there is a manufacturing fault or defect.

How to Request a Return

  1. Contact us within 3–7 days of receiving your order via phone or WhatsApp at +880 1608-286080.
  2. Share your order details and the reason for the return, along with photos or videos of the product if there’s a fault or issue.
  3. Our team will review your request and confirm if it meets our return conditions.
  4. Once approved, we’ll guide you through the next steps to send the product back to us.

Replacement vs. Refund

Our priority is to first offer a replacement for any product found to be faulty or defective.

  • If the product has a genuine fault and a replacement is available, we will replace it for you at no extra cost.
  • If a replacement is not possible (for example, the item is out of stock or discontinued) despite the product being faulty, we will process a refund for you instead.

Refunds are only issued when a replacement cannot be provided for a genuinely faulty product that meets our return conditions.

Non-Returnable Situations

We will not accept returns or process refunds in the following cases:

  • The return request is made after 7 days of delivery.
  • The product is physically damaged after delivery due to mishandling or misuse.
  • The product shows signs of water or liquid damage.
  • The product has been used, altered, or is missing original packaging/accessories.
  • The reason for return is simply a change of mind (unless the item is unused and in original condition — contact us to check eligibility).

Refund Process

Once your return is approved and the product is received and inspected by our team:

  • If eligible, your refund will be processed within a reasonable time frame.
  • Refunds will be issued using a method agreed upon between you and our support team (e.g., bank transfer, mobile financial service, or original payment method where applicable).

Need Help?

If you have any questions about our Return and Refund Policy, or need to start a return request, please contact us:

📞 Phone/WhatsApp: +880 1608-286080 🌐 Website: versiobd.com

We’re committed to making things right for our customers, and our support team is always ready to help.